Mar 1, 2017
How To Transform The Customers Experience – The concept and associated values of delivering great customer service are not new. The term customer experience, describing the full life cycle spectrum of a customer’s dealings with a company, is a relatively new one, and draws from a diverse range of disciplines.
The received corporate wisdom appears highly supportive of its strategic value. But paradoxically, perhaps because it has been so thoroughly dissected, redefined, serenaded and written about, it’s become financially exhausting and culturally contradictory as a viable strategy.
Many businesses are now claiming that Customer Experience is becoming increasingly impotent or a synonym for “it’s too hard, too expensive, too time-consuming, and too difficult to evaluate.”
This week Steve Hyland Talks to Gerry Brown aka The Customer Lifeguard, who is on a mission to save the world from bad customer service and will explain How To Transform The Customers Experience.
He helps businesses who are leaking revenue to save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy.
For more great information visit our Guests website or follow them on Social Media.
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